International tourism is finally bouncing back after the long years of pandemic— and with it comes a valuable opportunity for retail locations: VAT refunds for shoppers. If you manage a shopping centre, botique, or high-footfall retail environment, there’s a simple way to enhance visitor experience and generate "passive" income: installing a tax refund kiosk.

These sleek, self-service machines do more than process refunds. They improve shopper satisfaction, encourage longer visits, and open up a new revenue stream for your location — all with minimal and easy setup.

Let’s explore why tax refund kiosks are gaining traction and how your business can benefit.

What Is a Tax Refund Kiosk?

A tax refund kiosk is a self-service digital terminal that allows eligible international shoppers to easily claim VAT refunds before leaving the country. Traditionally, this process involves paperwork, long queues at airports, or manual interaction with staff — but a tax refund kiosk simplifies everything into a fast, self-guided experience.

These machines are usually placed inside malls or shopping centres. It act as a modern amenity that adds value to both tourists and the business owner.

Why Business Owners Are Saying Yes to Kiosks

Here are the top reasons retail businesses are embracing tax refund kiosks:

1. Increase Foot Traffic and Shopper Satisfaction

International visitors often seek out locations where they can complete their VAT refund early. A kiosk gives them a compelling reason to choose your business over another — and while they’re there, they’re more likely to shop, dine, and spend.

2. Earn Commissions

Every refund processed through the kiosk can generate a small commission or revenue share for your business.

3. Improve Customer Experience

Modern shoppers expect convenience. A tax refund kiosk like Kleo's offer a language-friendly, quick, and modern solution that enhances the reputation of your space — especially with high-spending tourists.

Is Your Location a Good Fit?

Tax refund kiosks work best in:

• Malls and shopping centres with international foot traffic
• Tourist-frequented areas or travel hubs
• Retail parks near transport stations
• Premium outlet destinations

If you're business is in any of these areas, a tax refund kiosk would really help you boost your business. Even if you're unsure, it’s worth evaluating. Providers like Kleo often conduct a site check to assess footfall, placement opportunities, and potential earnings.

Real Results: What Businesses Are Experiencing

Retail shops that have installed tax refund kiosks are already seeing positive results:

• Up to 15% longer visit times among international tourists
• Improved shopper reviews and satisfaction ratings
• New commission income from previously untapped VAT activity

A Smart Move From KLEO!

If you're still unsure of getting one, here is a tip for you. You can put a Kleo tax refund kiosk in your stop and set a minimum spend amount on your shop if they want to process VAT refunds from the items they bought on a different business!

As malls and retail spaces compete for both tenants and foot traffic, smart amenities make all the difference. A tax refund kiosk isn’t just a service — it’s a strategic asset that enhances shopper value while adding income to your business.

In today’s retail world, convenience equals conversion. The smoother you make the shopper experience, the more time — and money — they’ll spend in your space.

Want to see if your business qualifies for a Kleo Tax Refund Kiosk?

Get in touch today for a site suitability review and learn how simple it is to get started.