Why Self-Service Kiosks Are a Sweet Addition to Ice Cream Parlors

June 26, 2025

Summer is finally here—and so are long queues, impatient kids, and melting scoops. For ice cream shop owners across the UK, that means one thing: it’s go-time. The challenge? Keeping service quick, customers cheerful, and your team from melting down faster than the ice cream.

Self-service kiosks are making their way into ice cream parlors, offering a refreshing change to traditional service models. From simplifying orders to freeing up staff, these sleek touchscreens are not just a novelty — they’re a strategic tool for growth. In this article, we’ll explore how self-service kiosks are reshaping customer experiences in the hospitality sector, especially for ice cream businesses looking to modernise, reduce queues, and boost upsells.

Let’s scoop into the benefits.

1. Faster Queues, Smoother Days

Self-service kiosks reduce bottlenecks by letting customers place and pay for their orders themselves. It’s especially helpful when customers need time to choose flavours, toppings, or cone types — without holding up the line. With Kleo’s kiosks, many shops see:

  • Shorter wait times
  • Higher order accuracy
  • Less staff pressure during rush hours

2. Visual Menus That Sell More

People eat with their eyes — and that’s why Kleo’s self-service kiosk displays work so well. Big, bright visuals of sundaes, toppings, and specials make it easier to upsell without saying a word. Whether it’s a double scoop or an extra flake, the kiosk nudges sales with every screen.

3. Customised to Match Your Parlour

Kleo self-service kiosks don’t just work great — they look the part too. You can brand the interface with your colours and logo, so it blends right into your shop’s design. Plus, with wall-mounted and countertop models, it fits even the smallest parlours.

4. Smarter Decisions with Built-In Data

Every tap on the screen is tracked — giving you real-time insights into top sellers, slow movers, and daily trends. That means smarter stock decisions, better promotions, and no more guessing what flavours to prep.

Self-service kiosks are no longer just for big fast-food chains. For UK ice cream shop owners, they’re a powerful way to modernise your business, increase sales, and serve more smiles per minute. With Kleo’s Self Service Kiosk, you’re not just upgrading the tech — you’re upgrading the entire experience.

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